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St. Francis Xavier University

Customer Service, STFX Store Clerks – NSGEU Term Positions
StFX is a top ranking Canadian university and we are seeking temporary Customer Service Representatives to work as part
of the team at the STFX Store (including the campus Post Office and Regalia Services), for various periods of time to assist
with the preparations for, and care of, the September influx of students and the sales traffic this causes at our store. .
These openings are temporary positions to run various lengths of time (3 days to 8 weeks) between July 15 th and September 20 th

Hours will vary and will include some Saturdays, some evenings, and at least one full weekend may be
required. Overtime should be expected. Under management direction and operating in conjunction with co-workers
within the store, the Customer Service Representative will be responsible for serving various needs of customers and
clients of the store. The hourly rate for this position is $14.60 (subject to change with updated Collective Agreement)

Responsibilities include:
 Assisting customers in locating desired textbooks, trade books and supplies and in selecting a wide variety retail
 Processing the sale of items via our POS System (BookLog) with timeliness, professionalism and accuracy
 Answering phone and email inquiries and / or directing inquiries to appropriate personnel
 Maintaining a clean and tidy work and display environment.
 Building retail displays, stocking shelves and packing books and other merchandise for shipment.
 Providing service support and backfilling for the various store divisions as requested.
 Providing feedback to management, and area supervisors, arising via customer interaction.

 Excellent customer service skills with a focus on professionalism and quality control
 Excellent time management and organizational skills.
 Knowledge of POS systems and quick learner.
 Knowledge of Windows OS and MS Office Suite; proficiency in Outlook and Internet Explorer
 Must be able to work extended hours without sitting and able to lift 25-50lb.
 Commitment to learn and comply with both University and STFX Store Policies.
 Ability to work well with others in a cooperative, and often fast-paced, environment.
 Successful completion of at least one (1) year of post-secondary education would be an asset and a minimum of
one (1) year experience in a similar retail environment is required.
Closing date for applications is July 5 th, 2019 at 1:00 pm.

All applicants are encouraged to apply and will be considered if there are no qualified bargaining unit applicants. Please, indicate in the subject line if you are a current member of the NSGEU Local 88 and the job title. Please note: This position is represented by the NSGEU and is subject to any future collective agreement. However term positions under 4 weeks are not included in the bargaining unit unless extended past
4 weeks.

To express your interest in this role, please direct your application in confidence to:
Human Resources
StFX University
Antigonish, Nova Scotia

Only those selected for an interview will be contacted. Preference will be given to Canadian citizens and permanent
residents. StFX respects diversity and welcomes applications from visible minority group members, women, Aboriginal
persons, persons with disabilities, members of sexual minority groups

How To Apply:


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