- provide excellent customer service
- work individually with high level of comfort
- Day to day operational support of office and field staff.
- Support of Office 365 and related computing environments including on-premise servers, storage, etc.
- Installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.
- Provide users with status updates and, as necessary, escalate problems for resolution as required.
- Plan and perform appropriate procedures, documentation, inventory assessment, and other procedures related to IT.
- Identify and develop training for users as needed
- Regular creation of reports and other job related documents as required.
- Provide options for improvements and efficiency within the company.
- Experience supporting Microsoft Windows OS and Office suite including Office 365 and OneDrive.
- Experience working with Mobile devices and tablets
- Ability to learn and support cloud applications
- Strong communication and interpersonal skills
- Experience working in a team-oriented, collaborative environment
- Self-Starter, requires minimal supervision, follow directions well
- Willingness to learn new skills and explore new technology
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