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Website web.com

Job title: Specialist, Domains 1

Employer: web.com

Location: New Glasgow, NS

Role and Responsibilities:

  • Handle inbound customer calls and make outbound follow up calls during scheduled hours, providing an excellent customer experience at all times.
  • Achieve productivity related targets including sales and revenue objectives, average handle time, log in time, available time, schedule adherence, SR closures and quality measures.
  • Keep updated on all developments and changes, taking ownership to obtain and learn all information provided via print and the intranet.
  • Use all proprietary database, web and telephony tools effectively, reporting faults to helpdesk or supervisors as soon as they occur.
  • Discuss call monitoring feedback with supervisor in order to improve performance.
  • Use coaching, training sessions and one-to-one meetings positively, contributing to the discussion so that you can take ownership of your development within your current role.
  • Remain fully aware of the availability of all products and services in the company so that every opportunity to meet our customer’s needs is taken.
  • Actively support, at all times, company policy and best practices in the area of security, with special emphasis on the protection of sensitive customer information.

 

Qualifications and Education Requirements

  • 1-2 years providing customer service and/or sales using results orientation and quality practices.
  • Promotes learning among the team and works cooperatively with others to identify and overcome obstacles.
  • Able to function effectively in rapidly changing, high-pressure environments and continually improve personal performance and demonstrate best practices.
  • Demonstrates willingness to learn and improve skills through openness to constructive feedback, active participation in training and ready implementation of new processes and procedures.
  • Able to communicate effectively over the telephone and in writing using courtesy and correct grammar.
  • Responds appropriately in a work environment, escalating concerns through acceptable channels, and resolving outside concerns that interfere with productivity.
  • Arrives to work on time with no unscheduled absences.
  • High School degree required. Some college preferred.
  • Basic understanding of Internet principles, terminology and functionality.
  • Typing skills of 20 wpm.
  • Experience and skills including Word, Excel and Windows.

To apply:

Send cover letter and resume to pictou@careerconnections.ca with Specialist Domains in the subject line

To apply for this job email your details to pictou@careerconnections.ca.

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