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Website web.com

Job title: Web Consultant

Employer: web.com

Location: New Glasgow, NS

 

The Web Consultant is responsible for accepting incoming calls from the company’s sales teams, direct partners and customers. The primary required skills for these calls is the ability to effectively probe to uncover and capture accurate and detailed business information from the customer, meeting our quality expectations, in order to build their Website or Online Marketing Campaign. Support initial incoming customer calls, transferring to the appropriate department to service the customer’s requests. This work requires a fundamental knowledge of our products and services with the ability to answer product and service related questions, and apply knowledge to individual customer situations, included but not limited to fulfillment time lines, pricing, benefits to the customer and Web.com’s partner relationships to reinforce the benefits of Web.com’s products and services ordered.

 

Special Requirements:

  • Self-starter with ability to problem solve with excellent customer service skills.
  • Ability to type 40 words per minute (WPM).
  • Strong organization skills and attention to detail.
  • Must be able to multi-task and work well in a fast paced environment.
  • Must be available for all shifts including weekend/holidays.
  • Must be able to understand and apply new technical material quickly.
  • Demonstrate, excellent verbal and written communication skills.
  • Demonstrate entry to intermediate knowledge of graphic design, web design, and/or social media.
  • Demonstrate entry to intermediate level ecommerce knowledge and business sense.
  • 1-2-years’ experience in fast-paced work environment (i.e. call center, office environment) preferred.
  • Consultative sales experience is a plus.
  • Intermediate experience with Windows Operating Systems.
  • Entry to intermediate level knowledge of Microsoft Word, Outlook and Excel.
  • BA in Liberal Arts or equivalent work experience is a plus.

 

To apply:

Send cover letter and resume to pictou@careerconnections.ca with Web Consultant in the subject line

To apply for this job email your details to pictou@careerconnections.ca.

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